Daily Minimum Requirements (Part 1)
At Schoppman Company, we believe in putting our core values into every day action.
That’s why we come to work every day with 20 minimum requirements that everyone is expected to uphold and apply. In this two-part series, we will look into what the requirements are and how you can apply them to your daily life.
Schoppman uses this list during the hiring process, and new hires must sign off on their understanding. Also, we discuss five items we need to improve on during our company-wide meetings.
1. Show up to Work on Time
“Punctuality is the soul of business.”
– Thomas Chandler Haliburton
In order to get your day started off on the right foot, it is incredibly important to show up on time. Even if your only rushed to make it on time, it can throw you out of your rhythm, and you spend valuable time just trying to catch up to where you could’ve been progress wise with your day.
2. Attend Meeting on Time
“Punctuality is one of the cardinal business virtues: always insist on it in your subordinates.”
– Don Marquis
Maybe it’s a little redundant, but that only speaks to how important showing up on time really is. When you show up late to a meeting, or aren’t prepared for one, you start wasting everyone else’s time – that could’ve been spent on productive collaboration and planning the next approach. Losing time creates a snowball effect, and time is one of the few things you can’t get back.
3. Treat Our Clients as You Want to be Treated
“We have committed the Golden Rule to memory; let us now commit it to life.”
– Edwin Markham
The Golden Rule. Almost everyone is familiar with the Golden Rule, and it’s true. If you’ve got a client on the phone, speak to them as if your roles were reversed. The customer may not ‘always be right,’ but it is important that you treat them in a way they deserve being treated.
4. Provide Accurate and Reliable Information
“Fast is fine, but accuracy is everything.”
– Wyatt Earp
A business is only as good as the information it acts on. Being fast, quick and timely are important, but you can’t sacrifice them if you don’t get them correct. Then, the information becomes worthless. Businesses rely on the credibility in an import bond of trust between clients and customers. If you harm the business’s credibility through faulty information, you may break that bond, and the damage may never to be repaired.
5. Do What You Say
“You are what you do, not what you’ll say you do.”
– C.G. Jung
Accountability needs to more than an empty statement. Like most of the Daily Minimum Requirements, it might seem like common sense at first thought. If you really think what it means to do what you say and how many people hold themselves to their own words, you might notice a gap between the two. If you say something, follow through – make it more than just words. Say you will do only the things you intend to do.
6. Be Honest
“Honesty is the first chapter in the book of wisdom.”
– Thomas Jefferson
There is a reason phrases such as, ‘the truth will set you free have become cliché.’ They might be overused, but that only speaks to how important and, well, true they are. Honesty is one of the most – if not the most – important qualities in a person. It is the key to personal development. When you’re dishonest, that means you’re being fake – and nothing can be built on a false foundation.
7. Be Prepared for Meeting
“You must be prepared to work hard and willing to accept constructive criticism.”
– Willie Mays
If you don’t show up to the meeting fully prepared, then what is the point to showing up to the meeting? In order for the meeting to be effective and to get the most out of it, you have to be fully prepared. Knowing what you want the end outcome of the meeting to be, having the numbers to back your stance up, and coming with energy and thought-out ideas can make meetings a powerful tool for any organization.
8. Plan Your Work
“Setting goal is not the main thing. It is deciding on how you will go about achieving it and sticking to the plan.”
– Tom Landry
Similar to being prepared, you need to have a plan in order to get where you want to go. You won’t stumble upon your goals for a project accidentally. Also, it is important to have a plan in order to handle adversity so you can properly handle it. If you know where you need to be and how to get there, you can find the most efficient detour to get to the desired end result.
9. Communicate Effectively
“Your ability to communicate is an important tool in your pursuit of goals, whether it is your family, your co-workers or you clients and customers.”
It is important that you clearly communicate. People won’t be able to understand or decipher what you’re saying unless you make it clear to them. Whether is is a meeting, email, or on the phone, you should always strive to make your message crystal clear to prevent future problems.
10. Be firm but fair
“It is not fair to ask of others what you are not willing to ask of yourself.”
– Elanor Roosevelt
Whether your a boss or not, it is important for everyone in a company to hold each other accountable. Mistakes must be addressed, but they must be addressed with an appropriate response. Like all the requirements, being honest and holding yourself to a tough but attainable standard will lead to ideal results.